Shipping & Returns

Shipping and Returns Policy

Shipping Information

At The Northern Edit, we offer a mix of ready-to-ship items and products that are specially made to order just for you.

Order Processing & Dispatch

  • Ready-to-Ship Items: These items are in stock and will typically be processed and dispatched within 2 to 3 working days.

  • Made-to-Order Items: Because these items are printed on demand, please allow 3 to 5 working days for your item to be created and packed before it is dispatched.

  • Mixed Orders: If your order contains both ready-to-ship and made-to-order items, they may be dispatched separately so you can get your in-stock items as quickly as possible.

You will receive a notification email with tracking information (if applicable) as soon as your items ship.

Delivery Times Once your order has been dispatched, standard delivery times apply:

  • UK Standard Delivery: Typically 2 to 3 working days.

  • International Delivery: [Optional: Add international times, e.g., 7 to 14 working days, or remove if you only ship to the UK.]

Please note: Delivery times are estimates and start from the date of dispatch, not the date the order is placed.

Returns & Exchanges

We want you to love your items from The Northern Edit! If you are not entirely satisfied with your purchase, we are here to help.

Return Window You have 14 days from the date you receive your order to notify us if you would like to make a return, and a further 14 days to send the item back to us.

How to Initiate a Return Because some of our items are fulfilled by a printing partner, please do not send returns back to the address on your shipping label. To ensure your return is processed correctly:

  1. Email us at [TheNorthernEdit@gmail.com] with your order number and the reason for your return.

  2. We will provide you with the correct return address to send your items directly to us.

Condition of Returned Items To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and in the same condition that you received it.

  • In its original packaging.

Non-Returnable Items

  • Custom or Personalised Items: Because these are made specifically for you, we cannot accept returns on customised products unless they are faulty.

  • Gift cards.

Faulty or Damaged Items If your item arrives misprinted, damaged, or defective, please contact us at [TheNorthernEdit@gmail.com] within 14 days of receiving your order. Include your order number and clear photos of the issue. We will arrange for a replacement or a full refund immediately at no extra cost to you. Note please type (Return) in subject of the email.

Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning an item, unless the item is faulty or damaged.

  • Original shipping costs are non-refundable. If you receive a refund, the cost of standard original shipping will be deducted from your refund.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7 to 10 working days].

Contact Us

Questions about your order? Get in touch:
Email: [TheNorthernEdit@gmail.com]
We typically respond within 24 hours.